Bulloch Systems
Unified IT & live remote support for Ontario teams
One point of contact for your internal staff - day-to-day helpdesk, live remote IT support when something breaks, and ongoing care for devices, Windows servers, Azure, and Microsoft 365.
What Unified IT covers
- Helpdesk for internal users - password resets, access issues, software questions, and everyday workstation problems.
- Live remote support - a technician connects to the user's machine (with their permission) to diagnose and fix issues in real time.
- Device and server monitoring & patching - keep Windows endpoints and servers watched and updated, including environments managed with MBull Admin.
- Microsoft 365 and Azure administration - users, mail, SharePoint/Teams, and day-to-day Azure housekeeping.
- Escalation into projects - when a ticket turns into cloud migration or legacy rescue, the same team can carry it forward.
How remote support works
- Your staff reaches out
By email or the channel you prefer.
- A technician connects with permission
We join only after the user agrees.
- The issue is fixed while they watch
So they see what changed.
- A short follow-up note is sent
Findings, fixes, and next steps.
Who it's for
Small and mid-sized Canadian businesses - especially in Ontario - that want reliable remote IT support without building a large internal team. Also a strong fit for co-managed setups.
FAQ
Do you work only remotely?
Most day-to-day support is remote. Projects and assessments can include on-site work when it makes sense; that is agreed case by case.
Can this replace a full-time IT hire?
For many SMBs, Unified IT covers what a small internal team would handle day to day. Some firms keep one IT person and use us for co-managed IT instead.
Is permission required for remote sessions?
Yes. We only connect after the user agrees, and we document what changed.
Nothing here is a guarantee, SLA, or legal/insurance advice. Scope is agreed with each client.
Related services
Server monitoring & patching
Windows and Azure server care powered by our own MBull Admin platform.
Learn moreMicrosoft 365 & Azure admin
Users, mail, Teams, SharePoint, and day-to-day Azure housekeeping.
Learn moreMicrosoft 365 backup
Independent backups for Exchange, OneDrive, and SharePoint - with Canadian residency options.
Learn moreReady to talk about IT for your team?
Send a short note about your staff, servers, and Microsoft 365 setup. We will reply with questions, not a hard sell.